We offer proven service, consulting and development support that realistically improves daily work with Microsoft Dynamics 365 Business Central.

Problem Solving and Rapid Response

We fix bugs, respond to tickets and restore system performance. Guaranteed response time (SLA) ensures timely and professional service delivery.

Consultation and training

We provide practical knowledge – from system configuration and settings, to granting permissions, to analyzing erroneous records, data corrections and print modifications.

Licenses – selection, purchase, implementation

We advise on extending or changing licenses, ensure their purchase, installation and assignment to appropriate users.

System development and modifications

We analyze needs, propose specific solutions, prepare quotes and schedules – we support system development in accordance with the direction of your company’s development.

Analizujemy potrzeby, proponujemy konkretne rozwiązania, przygotowujemy wyceny i harmonogramy – wspieramy rozwój systemu w zgodzie z kierunkiem rozwoju Twojej firmy.

• Identification of problems and business needs that can be supported by the Business Central system
• Analysis of needs, development of draft changes and recommendations in the system and organization
• Recommendations for implementation of relevant functionalities or expansion of existing ones
• Design of business process using Business Central

• Planning and conceptualizing the implementation of new functionality
• Education and training of executives and end-users on software capabilities
• Project management
• Business process design using Business Central
• Commissioning support and further development

• Monitor the development plan for Business Central and ISV solutions, including Polish Functionality
• Organize periodic (at least twice a year) educational webinars on major changes at the functional and technical level
• Consult and advise on new system capabilities
• Plan the development of enterprise digitization in line with the development of Business Central
• Coordinate and recommend the launch of new functionalities

– Analysis of the customer’s needs for the planned modifications, along with recommendation of the best way to implement them – taking into account the product development roadmap and existing standard functionality that can cover the reported requirements or solve the identified problems
– Preparation of the concept and design of the planned modifications
– Review of available solutions offered by SOLIDEXPERT Innovation or published on AppSource – along with recommendation of implementation of the optimal ones
– Preparing a quote and developing an implementation plan
– Creation of a project schedule and coordination of its progress – from execution to launch
– Implementation of programming works
– Conducting internal tests of the solution
– Support during end-user acceptance testing (UAT)
– Implementation of modifications in the production environment

• Verify the client’s needs for integration with external systems or devices
• Determine the technical method of data exchange (files, webservice, other)
• Identify and determine the level of data exchange
• Determine the direction and sequence of data exchange along with determining the mode (Online / OnDemand) of data exchange
• Determine the format of data exchange (xml, csv, other)
• Preparing the quote and implementation plan
• Developing the schedule and project management of the execution and launch of the modifications
• Communicating with third parties (integrators)
• Supporting the client in developing the entire process of the business process along with establishing the level of data exchange
• Performance of programming work
• Performance of internal testing
• Assist during user testing (UAT)
• Startup of the modification in the “production” environment

• Based on service requests, analysis and categorization of the most common problems/errors is performed
• Provide consultation and training to minimize errors

In line with Microsoft’s product lifecycle, the Business Central release, released twice a year, is supported for another 18 months after its release.

In addition to bug fixes, the updates provide functionality and upgraded architecture at no additional charge, including expanded collaboration with other solutions in the Microsoft ecosystem, improving productivity and ergonomics for users.

In addition, due to constantly changing local laws and reporting requirements to the Ministry of Finance, among others, we recommend keeping the system in the most up-to-date version.

With a properly prepared system architecture for both the SaaS and On-Premise models, along with proper management and development of the application (including modifications and integration), organizations can continually evolve.

• Monitoring of changes provided by Microsoft and ISVs (third-party vendors)
• Informing about released updates
• Managing and communicating with the Customer regarding updates
• Planning and coordinating the work related to the Software updates (on the part of SOLIDEXPERT INNOVATION and the Customer)
• Realization of internal tests (on a test environment / sandbox)
• Performance of necessary adjustments of modifications and extensions
• Assistance after the launch of the update

• Full monitoring and change management
• Consulting on how to use the new functionality
• Migration proposal
• Implementation of new functionality
• Eliminate potential problems
• Ensure application performance and business continuity

Development work in the context of PowerApps, consists of developing existing applications, creating new ones or discovering new areas to digitize together with the Client.

• Maintenance and development cooperation with existing SOLIDEXPERT INNOVATION customers , begins as soon as the production launch of the application.
• It is the customer who decides on the level of the maintenance package.
• After signing a Maintenance and Development agreement, the SOLIDEXPERT INNOVATION team conducts with the customer, an on-boarding process that allows for a smooth transition from the Implementation phase to the Maintenance and Development phase.

For clients using Power BI reports, we offer a report support and maintenance service. The scope of this service includes:

• resolving problems related to refreshing data in reports,

• granting access rights to reports to new users,

• support in interpreting the presented data,

• explaining the rules of reports and the functioning of the Power BI service.